Orders, Shipping & Returns FAQ

Returns & Refunds Policy

· 5 min read

This Returns & Refunds Policy applies to all purchases made through Miracle Tree and forms part of our Terms of Service, together with our Shipping Policy and our Purchase Options & Cancellation Policy.

The same policy applies in every country we ship to: international returns follow these terms and are shipped back to our US address at the customer's cost. Products sold on our store by partner brands (the brand is named on the product page) are covered by that brand's own return policy rather than this one.

This policy does not limit any rights granted to you by applicable consumer protection law that cannot be waived. If you are a consumer in the European Union, the European Economic Area, or the United Kingdom, please also see the section titled “Consumers in the European Union, EEA and United Kingdom” in our Terms of Service, which sets out your statutory 14-day right of withdrawal.

1. Return Window & Eligibility

We accept returns within 30 days of confirmed delivery (based on carrier tracking).

To qualify for a return:

  • Items must be unused, unopened, and in original condition
  • Items must be returned in original packaging with all components included
  • Proof of purchase is required

Returns requested or shipped outside this window will not be accepted.

2. Final Sale Items

The following are non-returnable and non-refundable:

  • Gift cards and digital products
  • Items sold as final sale or clearance, where that is stated on the product page at the time of purchase
  • Limited-edition or time-sensitive offers
  • Opened or used consumable products (for health, safety, and product-integrity reasons)

Unopened consumable products — teas, powders, and other ingestibles whose seal and packaging are intact — remain returnable within the 30-day window in Section 1.

An order does not become non-returnable simply because a discount was applied to it. Subscribe & Save orders, multipack and bundle pricing, rewards or referral coupons, and general promotional discounts do not affect your return rights — those orders remain returnable on the same terms as any other order, subject to Section 1. Only items expressly identified as final sale or clearance at the time of purchase are excluded.

Exception: Defective or damaged items are covered by Section 3 and are never excluded by this section.

3. Damaged or Defective Items

If an item arrives defective or damaged, you may choose either a replacement or a refund. Replacement is offered only for defective or damaged items; change-of-mind returns are handled under Section 1.

To request a replacement:

  • Contact hello@miracletree.org within 7 days of delivery
  • Include your order number and clear photo evidence
  • Claims are subject to review and approval

Approved claims are resolved by replacement of the same item where you want one and stock allows. If a replacement is unavailable, if you would rather have your money back, or if a replacement item also arrives defective or damaged, we issue a full refund — including the original shipping you paid — to your original payment method. You are never required to accept a replacement instead of a refund for a defective or damaged item, and we do not ask you to pay return shipping on an approved defect claim.

4. Return Authorization & Shipping

All returns require prior authorization.

Approved returns must be sent to:
Miracle Tree
1000 5th St., Ste. 200-E9
Miami Beach, FL 33139, USA

For non-defective returns:

  • Customers are responsible for return shipping costs
  • Original shipping, duties, and taxes are non-refundable

We are not responsible for lost, delayed, or untracked return shipments.

5. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds are issued to the original payment method within 5–10 business days
  • Refunds may be reduced or denied if items are used, damaged, or incomplete

Shipping costs are non-refundable on change-of-mind returns. This does not apply to defect or damage claims. As set out in Section 3, an approved defect or damage claim is refunded in full including the original shipping you paid, and you are not asked to pay return shipping. Nothing in this section limits a statutory right that cannot be waived.

6. Late or Missing Refunds

If your refund has not posted:

  1. Check your bank or card account
  2. Contact your card issuer
  3. Contact your bank

If unresolved, email hello@miracletree.org.

7. Exchanges

We do not offer exchanges except for verified defective or damaged items. Replacements are limited to the same product and subject to availability; where no replacement is available, you may take a refund instead under Section 3.

8. Return Shipping Risk

For returns over $75, we recommend using a trackable, insured shipping service.
We are not liable for items lost in transit.

9. Disputes & Chargebacks

To the fullest extent permitted by law:

  • All returns and refunds are governed exclusively by this policy
  • Customers agree not to initiate chargebacks for orders handled in accordance with this policy
  • We may submit order, delivery, and communication records as evidence in disputes

We reserve the right to deny returns, refunds, or future service in cases of suspected abuse, fraud, or misuse.

10. Policy Updates

We may update this policy at any time. Changes apply prospectively and do not affect completed orders.