Shipping & Orders Policy

This Shipping Policy governs the shipment and delivery of all orders placed through www.miracletree.org and is incorporated into our Terms of Service, Returns & Refunds Policy, and Purchase Options & Cancellation Policy.

1. Order Processing & Handling

Orders placed Monday–Friday before 2:00 PM EST are typically processed within 1–2 business days.
Orders placed after 2:00 PM EST, on weekends, or on holidays will begin processing on the next business day.
Processing times do not include shipping transit times.

We reserve the right to delay processing due to inventory availability, verification checks, high order volume, or other circumstances beyond our control.

2. Shipping Methods & Rates (United States)

Standard Shipping

Estimated delivery: 3–5 business days
Flat rate: $5.00
Free on orders over $29 (excluding discounts and taxes)

Priority Shipping

Estimated delivery: 1–3 business days
Flat rate: $10.00
Free on orders over $49, where available and subject to fulfillment capacity

All delivery timeframes are estimates and are not guaranteed.

3. International Shipping

We ship to select international destinations.

Service: International Standard Shipping
Estimated delivery: 8–15 business days (varies by destination and customs clearance)
Rates calculated at checkout (via USPS, UPS, DHL, or equivalent carriers)

Customs, Duties & Taxes

All international orders ship DDU/DAP (Delivery Duty Unpaid)
Customers are responsible for all applicable duties, taxes, tariffs, and import requirements
We do not control or estimate customs charges

Failure to pay customs fees may result in delays, returns, or abandonment of the shipment.

4. Undeliverable or Returned Shipments

If an order is refused, unclaimed, or returned due to incorrect address or unpaid customs duties, we reserve the right to:

Deduct return shipping costs
Apply restocking fees
Deny refunds where recovery is not possible

Shipping fees are non-refundable.

5. Carriers & Fulfillment

Domestic orders typically ship via USPS or UPS from our Miami, FL warehouse
Orders fulfilled by third-party partners may use alternative carriers
Orders may ship in multiple packages based on inventory availability

6. Delivery Responsibility

Once an order is handed to the carrier:

We are not responsible for carrier delays
Delivery estimates are not guaranteed
Risk of loss transfers to the customer upon carrier acceptance (where permitted by law)

7. Address Accuracy & Changes

Customers are responsible for providing accurate shipping details.

Address changes are only possible before shipment
After shipment, rerouting (if available) may incur carrier fees
Packages in return-to-sender status cannot be rerouted

8. Lost or Damaged Shipments

If your order arrives damaged:

Contact us within 7 days of delivery
Provide clear photos of the product and packaging

If a shipment is lost:

Contact us to initiate a carrier investigation
Claims are subject to carrier confirmation and timelines

9. Restricted Addresses

Priority/expedited shipping is not available to P.O. Boxes, APO, FPO, or DPO addresses
Standard shipping to APO/FPO/DPO may take up to 21 days
International shipping to P.O. Boxes is not permitted
Shipping is limited to approved countries

10. Order Changes & Promotions

Order changes or cancellations are not guaranteed and depend on fulfillment status
Discount codes cannot be applied after purchase
Promotional adjustments are granted at our discretion