Returns & Refunds Policy

This Returns & Refunds Policy applies to all purchases made through Miracle Tree and forms part of our Terms of Sale, including our Purchase Options, Shipping, and Cancellation Policies.

1. Return Window & Eligibility

We accept returns within 30 days of confirmed delivery, as determined by carrier tracking.

To be eligible for a return:

The item must be unused, unworn, unopened, and in the same condition as received
The item must be returned in its original packaging, including all accessories, inserts, and labels
Proof of purchase is required

Returns requested or shipped outside the 30-day return window will not be accepted.

2. Non-Returnable Items

The following items are final sale and not eligible for return or refund:

Gift cards and digital products
Sale, clearance, promotional, or discounted items
Limited-edition or time-bound offers

Exception: Items that arrive defective or damaged may be eligible for replacement as outlined below.

3. Damaged or Defective Items

We replace items only if they are defective or damaged upon delivery.

To request a replacement:

Contact info@miracletree.org within 7 days of delivery
Include your order number and clear photographic evidence of the defect or damage
All claims are subject to inspection and approval at Miracle Tree’s sole discretion

Approved replacements are limited to the same item only, subject to availability. Refunds are not issued for approved defect or damage claims.

4. Return Authorization & Shipping

All returns require approval before being sent back.

Approved returns must be shipped to:

Miracle Tree
1000 5th St., Ste. 200-E9
Miami, FL 33139
United States of America

For non-defective returns:

Customers are responsible for all return shipping costs
Original shipping, handling, customs duties, and taxes are non-refundable

Miracle Tree is not responsible for lost, delayed, or untracked return shipments.

5. Refunds

Once a return is received and inspected:

You will be notified by email of approval or rejection
Approved refunds are issued to the original payment method within 5–10 business days
Refund amounts may be reduced or denied if returned items are used, damaged, incomplete, or non-compliant

Shipping costs are not refunded. Return shipping costs are not reimbursed.

6. Late or Missing Refunds

If your refund has been approved but not yet posted:

Recheck your bank or card account
Contact your card issuer (processing times vary)
Contact your bank

If the issue persists, email info@miracletree.org.

7. Exchanges

We do not offer exchanges except in cases of verified defective or damaged items. Replacement items are limited to the same product and are subject to availability.

8. Shipping Risk & Insurance

For returns valued over $75, we strongly recommend using a trackable shipping service and purchasing shipping insurance. Miracle Tree does not guarantee receipt of returned items and assumes no liability for items lost in transit.

9. Disputes, Chargebacks & Enforcement

To the fullest extent permitted by law:

All refunds and returns are governed exclusively by this policy
Customers agree not to initiate payment disputes or chargebacks for orders handled in accordance with this policy
Miracle Tree may submit order confirmations, delivery records, tracking data, policy acceptance logs, and customer communications as evidence in dispute proceedings

Miracle Tree reserves the right to refuse returns, refunds, or future service in cases of suspected abuse, fraud, or policy manipulation.