Returns & Refunds Policy

This Returns & Refunds Policy applies to all purchases made through Miracle Tree and forms part of our Terms of Sale, including our Shipping, Purchase Options, and Cancellation Policies.

1. Return Window & Eligibility

We accept returns within 30 days of confirmed delivery (based on carrier tracking).

To qualify for a return:

Items must be unused, unopened, and in original condition
Items must be returned in original packaging with all components included
Proof of purchase is required

Returns requested or shipped outside this window will not be accepted.

2. Final Sale Items

The following are non-returnable and non-refundable:

Gift cards and digital products
Sale, discounted, or promotional items
Limited-edition or time-sensitive offers

Exception: Defective or damaged items may qualify for replacement (see below).

3. Damaged or Defective Items

We replace items only if they arrive defective or damaged.

To request a replacement:

Contact info@miracletree.org within 7 days of delivery
Include your order number and clear photo evidence
Claims are subject to review and approval

Approved claims are eligible for replacement of the same item only, subject to availability. Refunds are not issued for approved defect claims.

4. Return Authorization & Shipping

All returns require prior authorization.

Approved returns must be sent to:
Miracle Tree
1000 5th St., Ste. 200-E9
Miami, FL 33139
United States

For non-defective returns:

Customers are responsible for return shipping costs
Original shipping, duties, and taxes are non-refundable

We are not responsible for lost, delayed, or untracked return shipments.

5. Refunds

Once your return is received and inspected:

You will be notified of approval or rejection
Approved refunds are issued to the original payment method within 5–10 business days
Refunds may be reduced or denied if items are used, damaged, or incomplete

Shipping costs are non-refundable.

6. Late or Missing Refunds

If your refund has not posted:

Check your bank or card account
Contact your card issuer
Contact your bank

If unresolved, email info@miracletree.org.

7. Exchanges

We do not offer exchanges except for verified defective or damaged items. Replacements are limited to the same product and subject to availability.

8. Return Shipping Risk

For returns over $75, we recommend using a trackable, insured shipping service.
We are not liable for items lost in transit.

9. Disputes & Chargebacks

To the fullest extent permitted by law:

All returns and refunds are governed exclusively by this policy
Customers agree not to initiate chargebacks for orders handled in accordance with this policy
We may submit order, delivery, and communication records as evidence in disputes

We reserve the right to deny returns, refunds, or future service in cases of suspected abuse, fraud, or misuse.