Refund policy

Returns & Refunds Policy

This Returns & Refunds Policy applies to all purchases made through Miracle Tree and forms part of our Terms of Service, together with our Purchase Options & Cancellation Policy and our Shipping Policy.

This policy does not limit any rights granted to you by applicable consumer protection law that cannot be waived. If you are a consumer in the European Union, the European Economic Area, or the United Kingdom, please also see the section titled “Consumers in the European Union, EEA and United Kingdom” in our Terms of Service, which sets out your statutory 14-day right of withdrawal.

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1. Return Window & Eligibility

We accept returns within 30 days of confirmed delivery, as determined by carrier tracking.

To be eligible for a return:

• The item must be unused, unworn, unopened, and in the same condition as received

• The item must be returned in its original packaging, including all accessories, inserts, and labels

• Proof of purchase is required

Returns requested or shipped outside the 30-day return window will not be accepted.

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2. Non-Returnable Items

The following items are final sale and not eligible for return or refund:

• Gift cards and digital products

• Items sold as final sale or clearance, where that is stated on the product page at the time of purchase

• Limited-edition or time-bound offers

• Opened or used consumable products (for health, safety, and product-integrity reasons)

An order does not become non-returnable simply because a discount was applied to it. Subscribe & Save orders, multipack and bundle pricing, rewards or referral coupons, and general promotional discounts do not affect your return rights. Only items expressly identified as final sale or clearance at the time of purchase are excluded.

Exception: Items that arrive defective or damaged are covered by Section 3 and are never excluded by this section.

Unopened consumable products remain returnable within the 30-day window described in Section 1.

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3. Damaged or Defective Items

If an item arrives defective or damaged, you may choose either a replacement or a refund. Replacement is offered only for defective or damaged items; change-of-mind returns are handled under Section 1.

To request a replacement:

• Contact info@miracletree.org within 7 days of delivery

• Include your order number and clear photographic evidence of the defect or damage

• All claims are subject to inspection and approval, applied reasonably and in good faith. Nothing here limits any remedy you have under applicable consumer protection law that cannot be waived.

Approved claims are resolved by replacement of the same item where you want one and stock allows. If a replacement is unavailable, if you would rather have your money back, or if a replacement item also arrives defective or damaged, we issue a full refund — including the original shipping you paid — to your original payment method. You are never required to accept a replacement instead of a refund for a defective or damaged item, and we do not ask you to pay return shipping on an approved defect claim.

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4. Return Authorization & Shipping

All returns require approval before being sent back.

Approved returns must be shipped to:

Miracle Tree
1000 5th St., Ste. 200-E9
Miami, FL 33139, USA

For non-defective returns:

• Customers are responsible for all return shipping costs

• Original shipping, handling, customs duties, and taxes are non-refundable

Miracle Tree is not responsible for lost, delayed, or untracked return shipments.

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5. Refunds

Once a return is received and inspected:

• You will be notified by email of approval or rejection

• Approved refunds are issued to the original payment method within 5–10 business days

• Refund amounts may be reduced or denied if returned items are used, damaged, incomplete, or non-compliant

Shipping costs are not refunded on change-of-mind returns, and return shipping is not reimbursed. This does not apply to defect or damage claims. As set out in Section 3, an approved defect or damage claim is refunded in full including the original shipping you paid, and you are not asked to pay return shipping. Nothing in this section limits a statutory right that cannot be waived.

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6. Late or Missing Refunds

If your refund has been approved but not yet posted:

1. Recheck your bank or card account

2. Contact your card issuer (processing times vary)

3. Contact your bank

If the issue persists, email info@miracletree.org.

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7. Exchanges

We do not offer exchanges except in cases of verified defective or damaged items. Replacement items are limited to the same product and are subject to availability; where no replacement is available, you may take a refund instead under Section 3.

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8. Shipping Risk & Insurance

For returns valued over $75, we strongly recommend using a trackable shipping service and purchasing shipping insurance. Miracle Tree does not guarantee receipt of returned items and assumes no liability for items lost in transit.

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9. Disputes, Chargebacks & Enforcement

To the fullest extent permitted by law:

• All refunds and returns are governed exclusively by this policy

• Customers agree not to initiate payment disputes or chargebacks for orders handled in accordance with this policy

• Miracle Tree may submit order confirmations, delivery records, tracking data, policy acceptance logs, and customer communications as evidence in dispute proceedings

Miracle Tree reserves the right to refuse returns, refunds, or future service in cases of suspected abuse, fraud, or policy manipulation.

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10. Policy Modifications

Miracle Tree reserves the right to modify this policy at any time. Changes apply prospectively and will not affect orders already completed.