Purchase Options & Cancellation Policy — Miracle Tree Blog

Customer Service

April 18, 2026 8 min read

Purchase Options & Cancellation Policy

This Purchase Options & Cancellation Policy governs all purchases made through www.miracletree.org including one-time purchases, subscriptions, pre-orders, and promotional offers. It forms part of our Terms of Service and related policies.

1. Overview of Purchase Options

We may offer the following purchase types:

One-Time Purchases – Single transaction with no recurring charges
Subscriptions / Auto-Renewals – Recurring billing at defined intervals
Pre-Orders – Orders placed before product availability
Promotional Offers – Discounts, bundles, or limited-time pricing

By completing a purchase, you agree to the terms applicable to that purchase type.

2. Subscriptions & Auto-Renewals

If you enroll in a subscription:

Your subscription will automatically renew at the selected interval (e.g., monthly)
Your payment method will be charged automatically at each billing cycle
Pricing, frequency, and billing terms are disclosed at checkout

Cancellation of Subscriptions

You may cancel at any time through your account or by contacting us
Cancellations must be made before the next billing cycle to avoid charges
Once a billing cycle has been processed, cancelling does not by itself reverse that charge — but the order it paid for is still covered by your return rights, and by your statutory withdrawal rights if you are an EU, EEA, or UK consumer

Cancelling is not the same as returning. Cancelling stops future orders. If a cycle has already been billed and shipped, you can still return the unopened products within the 30-day return window — see Section 7 and Section 12 below.

Failed Payments

If a payment fails, we may retry billing or suspend/cancel your subscription
You remain responsible for any outstanding balances

3. Pre-Orders

For pre-orders:

Payment may be charged at the time of order or prior to shipment (as disclosed)
Estimated shipping timelines are not guaranteed and may change
Delays do not constitute grounds for cancellation once fulfillment has begun

Pre-Order Cancellations

You may request cancellation before the order enters fulfillment
Once fulfillment begins, the order is treated as a standard purchase and subject to our Returns Policy

4. Order Changes & Cancellations

We process orders quickly to ensure fast fulfillment. As a result:

Order changes or cancellations are not guaranteed
Requests must be submitted immediately after placing the order
Once an order has entered processing or shipment, we can no longer stop it in our system

This is a limit on stopping the shipment, not a limit on your right to a refund. If we cannot cancel in time, you may refuse delivery or return the unopened order under the 30-day return window in our Returns & Refunds Policy. If you are a consumer in the EU, EEA, or UK, your statutory 14-day right of withdrawal applies whether or not the order has already shipped — see Section 12.

5. Promotions, Discounts & Pricing

Discount codes must be applied at checkout and cannot be added afterward
Promotions cannot be combined unless explicitly stated
We reserve the right to modify or cancel promotions at any time
Pricing errors may be corrected, and affected orders may be canceled

6. Billing Disputes & Chargebacks

By completing a purchase, you agree to:

Contact us first to resolve any issue before initiating a chargeback
Follow our Shipping and Returns policies for refunds or disputes

We reserve the right to:

Provide order records, tracking data, and communications as evidence
Dispute chargebacks that violate our policies
Restrict future purchases in cases of abuse or fraudulent disputes

7. Refunds & Eligibility

Refunds are governed exclusively by our Returns & Refunds Policy.

Cancelling a subscription stops future orders; it does not reverse a charge that has already been processed for an order that is already on its way
Pre-orders and promotional purchases may have limited or no refund eligibility
Shipping, duties, and fees are non-refundable on change-of-mind returns — but not where an item arrives defective or damaged, in which case the original shipping is refunded under the section titled “Damaged or Defective Items” in our Returns & Refunds Policy, and not where you exercise a statutory right of withdrawal

Once a subscription order has shipped, the products in it are treated like any other purchase: if they are unused, unopened, and in their original packaging, you may return them within the 30-day return window set out in our Returns & Refunds Policy.

8. Account Responsibility

You are responsible for:

Maintaining accurate billing and contact information
Monitoring your subscription status and renewal dates
Managing cancellations in a timely manner

Missing a cancellation cut-off is not by itself a ground for reversing that charge. It does not remove your return rights: if the renewal order has shipped, the unopened products can still be returned within the 30-day return window — see Section 7 and Section 12 — and it does not affect the statutory withdrawal rights of consumers in the EU, EEA, and UK.

9. Fraud Prevention

We reserve the right to:

Verify identity and payment information
Cancel or refuse orders flagged for fraud risk
Limit quantities or block transactions at our discretion

10. Subscription Platform Compliance (Shopify / Recharge)

Where subscriptions are offered, they are administered via third-party platforms (e.g., Shopify Subscriptions, Recharge, or equivalent providers).

By enrolling in a subscription, you acknowledge and agree that:

Subscription terms (billing frequency, pricing, renewal timing) are clearly disclosed at checkout
You must take affirmative action (checkbox or equivalent) to accept subscription terms before purchase
A confirmation email outlining subscription details will be sent after purchase
You may manage or cancel your subscription via your account portal or by contacting us

We maintain records of:

Checkout consent (timestamp, IP address, acceptance logs)
Subscription terms presented at time of purchase
Renewal notices and transaction confirmations

These records may be used to resolve disputes.

11. Free Trials & Trial-to-Paid Conversions

If a free or discounted trial is offered:

The trial period and subsequent billing terms are clearly disclosed prior to enrollment
By signing up, you authorize automatic conversion to a paid subscription at the end of the trial period unless canceled

Cancellation Requirements

You must cancel before the trial ends to avoid charges
Cancellation after billing has occurred will not result in a refund

Notifications

Where required by law or platform policy, we may send:

Trial expiration reminders
Upcoming billing notifications

Failure to cancel before conversion constitutes acceptance of the paid subscription.

12. Consumable & Digital Products

Unopened consumable products are returnable. Our teas, powders, and other consumable goods are covered by the standard 30-day return window in our Returns & Refunds Policy, provided they are unused, unopened, in their original packaging, and returned within 30 days of confirmed delivery. Nothing in this section shortens or overrides that window.

For health, safety, and product-integrity reasons — the same reasons a grocer cannot restock an opened food product — the following are not eligible for return or refund:

Opened or used consumable products (supplements, ingestibles, or perishable products whose seal or packaging has been opened)
Digital products (downloads, guides, memberships, or access-based content), once delivered or accessed
Trial products, which are governed by the trial terms in Section 11 rather than by the return window

This applies because of health and safety regulations, the risk of product tampering, and the inability to verify product integrity once a consumable has left our control.

Exceptions. This section does not apply to items that arrive defective, damaged, or not as described, and it does not limit any right you have under applicable consumer protection law that cannot be waived. Consumers in the European Union, the European Economic Area, and the United Kingdom should also see the section titled “Consumers in the European Union, EEA and United Kingdom” in our Terms of Service, which sets out the statutory 14-day right of withdrawal and the narrow circumstances in which the sealed-goods exception applies.

13. Payment Disputes & Evidence

By placing an order, you agree that all transactions are subject to verification and documentation.

In the event of a dispute or chargeback, we reserve the right to submit the following evidence:

Transaction Evidence

Order confirmation (timestamp, amount, items purchased)
Payment authorization and billing details
AVS/CVV verification (where applicable)

Customer Verification

IP address and geolocation data at time of purchase
Device and browser fingerprinting
Account login and activity logs

Fulfillment Evidence

Shipping confirmation and carrier tracking
Delivery confirmation (including GPS/photo where available)
Proof of multi-package shipments (if applicable)

Policy Acceptance Evidence

Acceptance of Terms, Privacy Policy, and Purchase Policy at checkout
Subscription opt-in consent (if applicable)
Trial-to-paid disclosure acceptance

Customer Communication

Email correspondence
Support tickets
Refund or cancellation requests

14. Dispute Resolution Agreement

By completing a purchase, you agree:

Not to initiate chargebacks for claims addressed in our policies
To contact us first to resolve any issue
That failure to follow cancellation procedures does not constitute grounds for dispute

Improper chargebacks may result in: