Purchase Options & Cancellation Policy

This Purchase Options & Cancellation Policy governs all purchases made through www.miracletree.org including one-time purchases, subscriptions, pre-orders, and promotional offers. It forms part of our Terms of Service and related policies.

1. Overview of Purchase Options

We may offer the following purchase types:

One-Time Purchases – Single transaction with no recurring charges
Subscriptions / Auto-Renewals – Recurring billing at defined intervals
Pre-Orders – Orders placed before product availability
Promotional Offers – Discounts, bundles, or limited-time pricing

By completing a purchase, you agree to the terms applicable to that purchase type.

2. Subscriptions & Auto-Renewals

If you enroll in a subscription:

Your subscription will automatically renew at the selected interval (e.g., monthly)
Your payment method will be charged automatically at each billing cycle
Pricing, frequency, and billing terms are disclosed at checkout

Cancellation of Subscriptions

You may cancel at any time through your account or by contacting us
Cancellations must be made before the next billing cycle to avoid charges
Once a billing cycle has been processed, it cannot be reversed or refunded

Failed Payments

If a payment fails, we may retry billing or suspend/cancel your subscription
You remain responsible for any outstanding balances

3. Pre-Orders

For pre-orders:

Payment may be charged at the time of order or prior to shipment (as disclosed)
Estimated shipping timelines are not guaranteed and may change
Delays do not constitute grounds for cancellation once fulfillment has begun

Pre-Order Cancellations

You may request cancellation before the order enters fulfillment
Once fulfillment begins, the order is treated as a standard purchase and subject to our Returns Policy

4. Order Changes & Cancellations

We process orders quickly to ensure fast fulfillment. As a result:

Order changes or cancellations are not guaranteed
Requests must be submitted immediately after placing the order
Once an order has entered processing or shipment, it cannot be canceled

Approved cancellations (if applicable) may be subject to processing fees.

5. Promotions, Discounts & Pricing

Discount codes must be applied at checkout and cannot be added afterward
Promotions cannot be combined unless explicitly stated
We reserve the right to modify or cancel promotions at any time
Pricing errors may be corrected, and affected orders may be canceled

6. Billing Disputes & Chargebacks

By completing a purchase, you agree to:

Contact us first to resolve any issue before initiating a chargeback
Follow our Shipping and Returns policies for refunds or disputes

We reserve the right to:

Provide order records, tracking data, and communications as evidence
Dispute chargebacks that violate our policies
Restrict future purchases in cases of abuse or fraudulent disputes

7. Refunds & Eligibility

Refunds are governed exclusively by our Returns & Refunds Policy.

Subscription charges are non-refundable once processed
Pre-orders and promotional purchases may have limited or no refund eligibility
Shipping, duties, and fees are non-refundable

8. Account Responsibility

You are responsible for:

Maintaining accurate billing and contact information
Monitoring your subscription status and renewal dates
Managing cancellations in a timely manner

Failure to cancel before renewal does not qualify for a refund.

9. Fraud Prevention

We reserve the right to:

Verify identity and payment information
Cancel or refuse orders flagged for fraud risk
Limit quantities or block transactions at our discretion

10. Policy Updates

We may update this policy at any time. Changes apply prospectively and do not affect completed transactions.

12. Subscription Platform Compliance (Shopify / Recharge)

Where subscriptions are offered, they are administered via third-party platforms (e.g., Shopify Subscriptions, Recharge, or equivalent providers).

By enrolling in a subscription, you acknowledge and agree that:

Subscription terms (billing frequency, pricing, renewal timing) are clearly disclosed at checkout
You must take affirmative action (checkbox or equivalent) to accept subscription terms before purchase
A confirmation email outlining subscription details will be sent after purchase
You may manage or cancel your subscription via your account portal or by contacting us

We maintain records of:

Checkout consent (timestamp, IP address, acceptance logs)
Subscription terms presented at time of purchase
Renewal notices and transaction confirmations

These records may be used to resolve disputes.

13. Free Trials & Trial-to-Paid Conversions

If a free or discounted trial is offered:

The trial period and subsequent billing terms are clearly disclosed prior to enrollment
By signing up, you authorize automatic conversion to a paid subscription at the end of the trial period unless canceled

Cancellation Requirements

You must cancel before the trial ends to avoid charges
Cancellation after billing has occurred will not result in a refund

Notifications

Where required by law or platform policy, we may send:

Trial expiration reminders
Upcoming billing notifications

Failure to cancel before conversion constitutes acceptance of the paid subscription.

14. No Refund Policy for Digital & Consumable Products

To protect product integrity and prevent abuse:

The following items are strictly non-refundable once purchased or shipped:

Consumable goods (including supplements, ingestibles, or perishable products)
Opened or used products
Digital products (downloads, guides, memberships, or access-based content)
Trial products once shipped

Exceptions apply only where required by law or in cases of verified defects.

This policy exists due to:

Health and safety regulations
Risk of product tampering
Inability to verify product integrity after delivery

15. Payment Disputes & Evidence Framework (Stripe Optimized)

By placing an order, you agree that all transactions are subject to verification and documentation.

In the event of a dispute or chargeback, we reserve the right to submit the following evidence:

Transaction Evidence

Order confirmation (timestamp, amount, items purchased)
Payment authorization and billing details
AVS/CVV verification (where applicable)

Customer Verification

IP address and geolocation data at time of purchase
Device and browser fingerprinting
Account login and activity logs

Fulfillment Evidence

Shipping confirmation and carrier tracking
Delivery confirmation (including GPS/photo where available)
Proof of multi-package shipments (if applicable)

Policy Acceptance Evidence

Acceptance of Terms, Privacy Policy, and Purchase Policy at checkout
Subscription opt-in consent (if applicable)
Trial-to-paid disclosure acceptance

Customer Communication

Email correspondence
Support tickets
Refund or cancellation requests

16. Dispute Resolution Agreement

By completing a purchase, you agree:

Not to initiate chargebacks for claims addressed in our policies
To contact us first to resolve any issue
That failure to follow cancellation procedures does not constitute grounds for dispute

Improper chargebacks may result in: