Shipping Policy

This Shipping Policy governs the shipment and delivery of all orders placed through www.miracletree.org and is incorporated by reference into our Terms of Service, Returns & Refunds Policy, and Purchase Options & Cancellation Policy.

1. Order Processing & Handling

Orders placed Monday–Friday before 2:00 PM EST are typically processed within 24–48 business hours.
Orders placed after 2:00 PM EST, on weekends, or on holidays will begin processing on the next business day.
Processing times do not include shipping transit time.

We reserve the right to delay processing due to inventory availability, verification checks, peak volume, or circumstances beyond our control.

2. Shipping Methods & Rates (United States)

We offer the following domestic shipping options, subject to availability:

Standard Shipping

Estimated transit time: 3–5 business days
Flat rate: $5.00
Free on orders over $29 (excluding discounts and taxes)

Priority Shipping

Estimated transit time: 1–3 business days
Flat rate: $10.00
Free on orders over $49, where available and based on warehouse fulfillment capacity

Shipping timeframes are estimates only and are not guaranteed.

3. International Shipping

International shipping is available to a select group of countries.

One service level: International Standard Shipping
Estimated transit time: 8–15 business days, depending on destination and customs clearance
Rates are calculated at checkout and may include USPS, UPS, or DHL

Customs, Duties & Taxes

All international shipments are sent on a Delivery Duty Unpaid (DDU / DAP) basis
Customers are solely responsible for all customs duties, taxes, tariffs, and import requirements
Miracle Tree does not control customs authorities and cannot estimate or prepay these charges

Failure to pay customs fees may result in delays, returns, or abandonment of the shipment.

4. Undeliverable, Refused, or Unclaimed Shipments

If an order is:

Refused
Unclaimed
Returned due to incorrect address
Returned due to unpaid customs duties

We reserve the right to:

Deduct return shipping costs
Deduct restocking fees
Deny refunds altogether where recovery is not possible

Shipping fees are non-refundable.

5. Carriers & Fulfillment

Domestic orders are shipped via USPS or UPS when fulfilled from our Miami, FL warehouse
Orders fulfilled by our third-party fulfillment partners may use alternative carriers optimized for delivery speed
Orders may ship in multiple packages due to inventory availability, including bundles or multipacks

6. Delivery Timeframes & Responsibility

Once an order has been handed over to the carrier:

Miracle Tree is not responsible for carrier delays
Delivery estimates are not guarantees
Risk of loss transfers to the customer upon carrier acceptance, except where prohibited by law

7. Address Accuracy & Rerouting

Customers are responsible for providing accurate shipping information.

Address changes can only be made before shipment
After shipment, UPS rerouting may be possible for an additional carrier-determined fee
We cannot reroute packages already in return-to-sender status

8. Lost or Damaged Shipments

If your order arrives damaged:

Contact us within 7 days of delivery
Provide clear photos of the product and packaging

If a shipment is lost:

Please contact us and we will initiate an investigation with the carrier
Claims are subject to carrier confirmation and resolution timelines

9. Restricted Addresses & Regions

Expedited and Priority Shipping is not available to P.O. Boxes, APO, FPO, or DPO addresses
Standard Shipping to APO/FPO/DPO may take up to 21 days
International shipping to P.O. Boxes is not permitted
Due to fraud and carrier limitations, shipping is restricted to approved countries only

10. Order Changes, Cancellations & Discounts

Order changes or cancellations are subject to fulfillment status and are not guaranteed
Discount codes cannot be retroactively applied once an order is placed
Promotional pricing adjustments are granted at Miracle Tree’s sole discretion